Yesterday, I swung through El Reno's Subway to pick up a late lunch. The following is an open letter to the employees who were working at 1:30 pm yesterday. No, I haven't sent it to management, but I just might.
To Whom it May Concern:
I stopped in your store yesterday to grab a late lunch and was appalled at the way that you were treating your customers.
First off, I'm sorry that you felt as though it was hot in the store. It really wasn't too hot, but considering that it was 106 degrees outside, everyone was hot. You're going to be hot. I'm going to be hot. Accept it and move on.
Second, remember that guy who was in line in front of me? You know, the one you were rude to and yelled at and looked at like he was a total moron? Well, guess what....he was HEARING IMPAIRED! Could you not see the large hearing aid on his ear? Could you not tell from his tone of voice that he's hearing impaired? You should never, and I mean NEVER, treat ANY customer like you treated him. He was looking down when you hatefully muttered your question regarding what vegetables he wanted on his sandwich. He apparently could NOT hear you! There was no need to snap your fingers and yell at him and there was definitely no need to treat him like he was a total idiot when he told you what kind of dressing he wanted on his sandwich. It's his choice...not your choice. It doesn't matter if you like it or think it sounds gross. He's eating it...not you.
I seriously suggest that you consider some hard-core customer service training. If your employees are too dumb to understand the basic tenets of customer service, then perhaps they should go find a job where they don't ever have the opportunity to interact with anyone.
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